Shipping & Returns

Processing Time

- Orders are prepared within 2–4 business days (Monday–Friday, excluding holidays). You’ll receive a confirmation once your order has shipped.

Domestic Shipping & Returns (United States)

Returns for domestic orders must be requested within 12 days of delivery. Items must be unworn, unused, unmarked in their original packaging with tags attached, and accompanied by proof of purchase.

A prepaid return label will be provided upon approval. Returns must be shipped within 7 days of the label being issued; after this window the return authorization expires and the item is no longer eligible for return. 

Refunds are issued to the original payment method within 10 business days of receiving and approving the return. Please note the refund timeline begins when your return arrives at our facility, not when the return is requested, and your bank or card provider may take additional time to post the credit.

Personalized, monogrammed, and final sale items are not eligible for return.

To request a return or for any questions, please contact us at concierge@demericstudio.com.

International Shipping & Returns

- Customs fees are the customer’s responsibility. For any queries please contact concierge@demericstudio.com.

At this time we do not offer refunds on international orders.

Damages & Issues
We ask that you inspect your order upon receipt. If an item arrives damaged, contact us immediately at  concierge@demericstudio.com so we can make it right.

Lost Packages
If your order does not arrive, please contact us at concierge@demericstudio.com. We’ll do our best to resolve the issue quickly.

Holiday Shipping
During peak seasons, processing and delivery times may be extended. We recommend placing holiday orders early to ensure timely arrival.

Exclusions
Personalized, monogrammed, or final-sale items cannot be returned.

Trunk Show & In-Person Event Returns
Items purchased at a trunk show or in-person sales event may be returned within 14 days of purchase for exchange or store credit. Items must be returned unworn, unwashed, and with the original tags attached. Please allow 10 days upon receipt of items for us to process. To initiate a return, please contact us at concierge@demericstudio.com.

Exchanges
We do not process direct exchanges. Please return your item for a refund, then place a new order for the replacement.

Need Help?
For any questions or assistance, please contact us at  concierge@demericstudio.com.